Refund policy

 

Right of withdrawal (returns / exchanges)
As a private consumer, you have the right to cancel the purchase within 14 days in accordance with current consumer protection legislation. Return the item in unchanged condition and in the original packaging. You have the right to open the packaging and try the product, provided that the nature of the product presupposes this. If the product is not in unchanged condition, Loose Knot AB has the right to deduct a sum corresponding to the product's decrease in value compared with the product's original value from the return amount. If the original box is damaged upon return to us, we charge a fee of at least 20% of the value of the item or SEK 150. The right of withdrawal does not apply to tailor-made or self-designed products.

The right of withdrawal begins to run on the day you receive the item (the withdrawal period). You exercise your right of withdrawal by contacting us within the withdrawal period, you can contact us by email or phone. You can not regret the purchase just by not picking up the package (see unredeemed packages / shipments) You must give us a clear message that you regret the purchase within the withdrawal period. We do not redeem any packages that are sent to us against cash on delivery. You as the sender are responsible for the shipment arriving at Loose Knot AB.

Return

Loose Knot AB offers the statutory right of withdrawal for 14 days of open purchase. You can therefore return your goods within 14 days after you have received your order and we must have received your return no later than the 14th day after the order has been received.

To start a return, you can contact us at info@looseknot.se. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@looseknot.se.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For private consumers, the Consumer Purchase Act (1990: 932) applies, which means that the customer has the right to have the shipping and return shipping refunded in the event of a valid return issue.

Damages and issues
If you have received a damaged item upon delivery, you must notify us within 2 days of receiving the package. Or if the product has broken down before the warranty period is over, you can also complain about the product. Contact us first via email and tell us what is wrong, enter your order number and article number or product name. We will then return with details on how you can proceed.

Refund
Once we have received your return, we will complete the refund within 10 working days. You will be notified by email when your refund is completed. Credit or debit card: You will receive the corresponding amount for returned goods adjusted with the return shipping deposited in the account, within 3-5 banking days from the time of repayment.

If you have used any discount, the amount will be adjusted according to the terms of the discount code, after which you will receive a confirmation by email with the final amount.

Upon return, both the product and the gift must be returned, otherwise you no longer have the right to take part in the promotion and have to pay for the gift's equivalent value in the regular price. When returning the gift, there is no refund as you have never been charged for the gift. In the event of an oversold or if a product is out of stock, we reserve the right to replace the gift with another with the same value, in these cases you will be notified by email.

 

Exchanges
When exchanging, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.