Shipping & Returns

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Right of withdrawal (returns / exchanges)
As a private consumer, you have the right to cancel the purchase within 14 days in accordance with current consumer protection legislation. Return the item in unchanged condition and in the original packaging. You have the right to open the packaging and try the product, provided that the nature of the product presupposes this. If the product is not in unchanged condition, Loose Knot AB has the right to deduct a sum corresponding to the product's decrease in value compared with the product's original value from the return amount. If the original box is damaged upon return to us, we charge a fee of at least 20% of the value of the item or SEK 150. The right of withdrawal does not apply to tailor-made or self-designed products.

The right of withdrawal begins to run on the day you receive the item (the withdrawal period). You exercise your right of withdrawal by contacting us within the withdrawal period, you can contact us by email or phone. You can not regret the purchase just by not picking up the package (see unredeemed packages / shipments) You must give us a clear message that you regret the purchase within the withdrawal period. We do not redeem any packages that are sent to us against cash on delivery. You as the sender are responsible for the shipment arriving at Loose Knot AB.

Loose Knot AB offers the statutory right of withdrawal for 14 days of open purchase. You can therefore return your goods within 14 days after you have received your order and we must have received your return no later than the 14th day after the order has been received.

When exchanging, you place a new order on the new items that you choose instead.